At Padel60, we are committed to offering high-quality products. All our items are covered by a six-month warranty in accordance with the South African Consumer Protection Act (CPA).

What is Covered

This warranty covers any manufacturing or material defects that affect the normal use of the product. If your product is found to be defective within six months of the date of purchase, you can initiate a claim. Please contact us at support@vamospadel.co.za with a detailed description of the issue and clear images of the defect, including the product’s serial number (if applicable). Claims without sufficient proof of purchase or clear documentation may be delayed.

Assessment and Response

All warranty claims are assessed in collaboration with the relevant manufacturer, distributor or supplier. While we act as a retailer and rely on their technical input, we will inform you of the outcome as soon as the evaluation is complete.

Exclusions

The warranty does not cover damage caused by:

– Impact of the racket with objects or surfaces other than appropriate padel balls (e.g., floor, walls, people, or animals).  

– Water or moisture damage, or playing in wet conditions.  

– Exposure to excessive heat, cold, or sunlight.  

– Drops, improper storage, or mishandling.  

– Use for commercial purposes (e.g., rental or test/demo units).  

– Wear and tear from regular usage within the expected lifespan of the product.

This warranty does not apply if the product was altered, modified, or repaired by any party not authorized by Padel60 or the manufacturer.

Legal Notice

This warranty is provided in line with the Consumer Protection Act of South Africa, and does not affect your statutory rights.